New Physiotherapy in Barnstaple for the whole of February 30% off Initial Assessment

The Wellness Lab, Devon, Boutport Street, Barnstaple, UK

Entire Physiotherapy
& Pilates
MSc, BA, MCSP, HCPC

Musculoskeletal Physiotherapist Ba, MSc, MCSP

Privacy Policy

Entire Physiotherapy – Privacy Policy

Last Updated: [12/2025]

Entire Physiotherapy ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

1. Who We Are

We are a private physiotherapy clinic located at The Wellness Lab, 88 Boutport St, Barnstaple EX31 1SX. For the purposes of the GDPR, we are the Data Controller of your personal information.

2. Information We Collect

We collect the following types of personal data when you use our services:

Personal Identification Information: Full name, date of birth, address, email address, phone number.
Health Data: Medical history, treatment plans, injury details, and any other information relevant to your physiotherapy treatment.
Payment Information: Payment details, such as billing address and card information (processed securely via our payment provider).

3. How We Use Your Data

We use your personal data for the following purposes:

To provide physiotherapy treatment and related healthcare services.
To communicate with you regarding appointments, treatment plans, and any other clinic-related matters.
To process payments for services rendered.
To comply with legal and regulatory requirements (e.g., maintaining medical records for a specific period).
To send you marketing communications (if you have opted-in to receive these).

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: To provide you with physiotherapy services, we need to process your data.
Legal obligation: To comply with healthcare regulations and record-keeping requirements.
Consent: If you have opted in to receive marketing or promotional materials, we process your data based on your consent.

5. How We Protect Your Data

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect your data. These include:

Secure storage of personal and medical records via online Practice Management Software.
Restricting access to data only to those who need it to perform their duties.
Yearly reviews of security protocols and systems.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with any legal, regulatory, or accounting requirements.

7. Your Rights Under GDPR

You have the following rights under the GDPR:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any information we hold that is inaccurate or incomplete.
Right to Erasure: You can request that we delete your personal data under certain conditions.
Right to Restriction of Processing: You can request the restriction of processing of your personal data under certain circumstances.
Right to Data Portability: You can request your data in a structured, commonly used format and transfer it to another data controller.
Right to Object: You can object to the processing of your data under certain conditions, including when we process your data for direct marketing purposes.

To exercise any of these rights, please contact us at entirephysio1@gmail.com

8. Sharing Your Data

We may share your personal data with third parties in the following circumstances:

Healthcare providers and specialists when required for your treatment.
Payment processors for processing payments.
Legal and regulatory authorities where necessary to comply with our legal obligations.

We ensure that any third parties we share your data with are GDPR-compliant.

9. Cookies and Tracking

We may use cookies on our website for functionality and analytics purposes. You can manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via our website or other appropriate means. The revised policy will be posted with an updated date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the GDPR, please contact us at:

Louis Wicking (Entire Physiotherapy)

Email: entirephysio1@gmail.com
Phone: 07584676129
Address: 88 Boutport St, Barnstaple EX31 1SX